CONSEN support - We Value Every Single Client.

Submitted by consen on Sat, 2006-06-17 11:45.
  • Live chat - Skype rooms are a popular and quick way to receive answers and help from a CONSEN representative. Just click on the "Skype with" buttons below for sales, billing, collections or the many technical support chat rooms.
  • CONSEN provides several methods for you to obtain answers to your questions. We offer a searchable database and special interest forums for many of our most often asked questions. You can also contact us by phone, fax or email. Please see the numbers and times of our offices below or click on an Online Contact Form for the area you wish to contact.
Online Users: [block:skypesupport=skypesupport-0]
  • CONSEN : Research, Innovation and Business in Information and Communication Environments. Euro-Cluster pro-Information Society Open Technologies
  • CONSEN EEIG Euro-Group A.E.I.E
  • T:+34934238267 - F:+34934233430
  • R: G-63665152
  • E: consen(@)CONSEN.org
  • Jaume Fabra 12 - 08004 Barcelona (ESP)
Helpdesk
  • CONSEN provides to all Community members a Free of Charge technical services helpdesk, in order to assist in the quick and efficient handling of any problems experienced in the participative use of the Portal and the Collaboration/Cooperation Extranet.
  • CONSEN Helpdesk - Please, post any issues to the generic email consen(AT)consen.org or http://www.consen.info/contact/General+feedback
  • Hours of operation - The Helpdesk operates during 9:00 am - 14:00 pm CET.
  • Guidelines for the users contacting Helpdes - To increase the efficiency of the Helpdesk and reduce response times, the community members should follow certain rules for sending their emails:
1. At the Subject to clarify:
  • Whether it is a question or a system error/problem
  • The exact link or URL of the page i.e. http://wekoms.com/contact
  • The associated module/service, in example:
    • Portal
    • Archive
    • Group
    • Calendar
    • Forum
    • Email
    • Search
    • On-line Help
    • Administration
    • User Preferences
    • Personal Information
    • What's new
2. At the body of the message to provide:
  • A detailed description of the problem
  • One or more screenshots depicting the issue (question/problem). In case that there are more than one screenshots, it should be good to incorporate them within a Word file
  • The related project
  • The related organisation
Thank you for your cooperation in efficiently addressing all issues. CONSEN help-desk team
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